Transport Disagreement Essay Example

Transport Disagreement Essay A disagreement did occur between the parties (i.e. the year 13 business team and European Study Tours). The contract promised that there would be a coach at the disposal for those who went on the Prague trip. However in the last minute, it was found out that the coach was not at the disposal for those on the Prague trip, and if it was to be taken it had to be paid for.The terms and conditions of the European Study Tours company for complaints and problems (http://www.euro-study-tours.co.uk/pages/common/common.aspx?id=33l=0) states that: For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify us of the complaint or claim entirely in accordance with this clause. If you fail to follow this simple complaints procedure, youre right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result.As a result, Miss Carter phoned the emergency contact of European Study Tours Will, the manager, and explained that she was unsatisfied with the way they handled things. So as a means of problem solving, some of the contingency money raised from the fundraising events bag packing and the cake stall, was used to pay for the tram service to get to the bowling alley, where after an hour of time was lost to prepare for the river cruise later in the evening.Norah an agent of Excalibur a tour company in Prague, may have caused this misunderstanding due to communication problems. We will write a custom essay sample on Transport Disagreement specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Transport Disagreement specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Transport Disagreement specifically for you FOR ONLY $16.38 $13.9/page Hire Writer She thought that the brewery business visit was going to be after bowling instead of before. Therefore, she may have thought that the coach was not needed since the bowling alley was a short walk from Park Hotel.This is as the bowling centre is located in the old town square in Prague (http://www.pragueexperience.com/places.asp?PlaceID=654) as well as Park Hotel (http://www.hotels-of-prague.com/park/index.htm) which is a five minute walk from the bowling centre.As a result, it was useful for the year thirteen business team to have signed a written contract with European Study Tours to claim compensation for the coach inconvenience during the trip. Also, language barriers became a big problem for the group during the Prague trip. An example of this was with year thirteen business student Joe Medlin, who ordered a pizza at the Park Hotel Pizzeria in Prague and received the wrong one, making the group late. This also demonstrates how language barriers developed to become a big problem for the group.FlightsThe easy jet flight to Prague was set to take off from London Gatwick at 6.25pm GMT (Greenwich Mean Time). However, this flight was delayed by an hour. In this case, the party leader Miss Carter was not in a position to make a complaint to gain compensation for the group, due to the terms and conditions:The flight timings given on booking and detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your tickets or flight confirmation which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. Therefore the party leader was not entitled to claim compensation or assistance for the group after the flight delay occurred. This was as the airline Easy Jet was providing the air transport and not European Study Tours who only arranged it, which is stated in the terms and conditions for flight delays: We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from Airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. We cannot accept liability for any delay which is due to any of the reasons set out in clause 10(1) of these booking conditions (which includes the behaviour of any passenger(s) on the flight who, for example, fails to check in or board on time).